Privacy Policy

Last updated: 02/06/2025

At Revive Physiotherapy & Rehabilitation Clinic Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

1. Who We Are

Revive Physiotherapy & Rehabilitation Clinic Ltd
Located in Boldmere, Sutton Coldfield, Birmingham
Email: info@revivephysiopro.com

We are registered in the UK and adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal information:

  • Contact Information – name, email address, phone number

  • Booking Details – appointment times, services selected

  • Medical Information – relevant health history you provide before or during treatment

  • Payment Information – card details (processed securely by our third-party payment provider)

  • Website Usage Data – IP address, browser type, pages visited (collected via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Schedule and manage your appointments

  • Communicate with you about your bookings or enquiries

  • Provide safe, effective physiotherapy or massage treatment

  • Comply with legal and professional healthcare obligations

  • Improve our website and services

4. Lawful Basis for Processing

We only process your data when we have a lawful basis, such as:

  • Consent – e.g., subscribing to updates or using contact forms

  • Contract – to fulfil our service agreement with you

  • Legal obligation – e.g., maintaining clinical records

  • Legitimate interest – e.g., improving our website experience

5. Sharing Your Information

We do not sell your data. We may share your information with:

  • Healthcare professionals (with your consent) for coordinated care

  • Service providers such as booking or payment platforms

  • Legal authorities when required by law

All third parties must comply with UK GDPR and protect your information accordingly.

6. Data Security

We use secure systems and take all reasonable steps to protect your data. Medical records and personal details are stored securely and accessed only by authorised personnel.

7. Data Retention

We retain your data only for as long as necessary:

  • Medical records: 8 years after your last visit (in line with UK professional standards)

  • General enquiries: deleted after resolution

  • Marketing preferences: until you unsubscribe

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to processing or request restriction

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@revivephysiopro.com

9. Cookies

Our website uses cookies to improve your experience and analyse site usage. You can accept or reject non-essential cookies using our cookie banner.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Revive Physiotherapy & Rehabilitation Clinic
📍 Boldmere, Sutton Coldfield, Birmingham
📧 info@revivephysiopro.com